Managing conflict in the workplace
Date and time: Tuesday 10th December 2019, 10am – 4pm
Location: Taunton, venue TBC
Course leader: Gillian Jeffrey, GJ Workshops
This workshop is aimed at both managers and front line staff. During the course, we will look at the sources of conflict, how to recognise the signs a problem is developing and how to manage a situation that is escalating.
We also look at our own behaviour and the impact that may have as well as prevention and safety. This will be a very realistic training session with plenty of opportunities for delegates to discuss relevant and on going situations.
By the end of the course you will be able to:
- Explore the sources and reasons behind a conflict situation
- Recognise when a situation is escalating by observing others behaviour and reactions
- Manage your own behaviour and reactions to situations
- Handle conflict clearly, confidently and assertively
- Prevent situations from escalating and getting out of control.
Key resources to cascade to your team:
The handouts you will receive are a useful resource to share with others and will help you to pass on the skills you have learned.
Gillian is happy to provide follow up support afterwords as you adapt the content to the needs of your organisation.
Gillian Jeffery, Trainer and consultant – Level 3 Award in Education and Training.
Gillian has been a freelance trainer since 2007 and prior to that she was both Operations Manager and Lead Trainer at The Society of St James Housing Association, Southampton. Gillian has been a member of the Federation of Small Businesses since 2008. She delivers training to both the not-for-profit sector and small businesses, focusing on soft skills, people management and development.
Gillian is also an artist and provide art and craft workshops to voluntary groups in Southampton and Portsmouth.
“Gillian was an experienced manager who delivered many in-house training courses for us, which were very effective… We continue to use her as a free-lance trainer, covering a range of key areas, and I am happy to recommend her.”
“Gillian has a great understanding of her client base and holds a wealth of experience in the subjects she delivers.”